Études & Vie guarantees that your product must be free of latent defects in materials and warranted for a period of 24 months from the date of purchase. This warranty is not editable and is limited to the original purchaser. This warranty gives you specific legal rights as a consumer but still within the limits of legality.

Any defect or hidden defect found within 6 months after delivery of the product is presumed to exist when it was delivered. After this period, the customer will be required to prove that non-compliance existed when the product was delivered. In case of non-conformity of a product, the customer must inform Etudes & Vie in writing within a period of two months and one day after day of delivery. The customer must proof the existence of a defects affecting the use of the product. The wear of a product does not represent a lack of conformity because it is not present during the delivery of the property.

We may, at our discretion, remedy the defective part or replace the product to another. If we cannot repair the defect unit or replace the defective products, or if we are unable to do so, or if we cannot do it on time because of elements that do not depend on our will or this fact, you can, optionally, send it for reimbursement. Defects which occur within this warranty period, under normal care and use of the product shall be, at RF3’s option, repaired or replaced, with no charge for parts or labor. Shipping and handling charges may apply except where prohibited by law.

This warranty does not cover problems or damages resulting from accident, abuse, misapplication, or any unauthorized repair, modification, or disassembly.

Please note: For reasons of hygiene, we do not refund never earbuds of headsets used in the user ear. If you want a refund, you must send us the headset not used in its original packaging and condition.