Return policy

Please contact our support by e-mail to to receive the procedure.

The customer must notify our company Études & Vie before sending a defective product. We undertake to repair or replace the products entrusted to us as soon as possible. A period as an indication of the waiting time of return of the repaired product will be communicated to the customer. The customer cannot claim to any kind of financial compensation for the repairing period.

The withdrawal, exchange or return a product purchased through our website is only avaible 14 days after delivery (Law of May 12, 2010). The cancellation period begins upon receipt of your letter or your e-mail within 14 days after delivery.

If an agreement is found on the product purchased, it must be returned in the condition in which it was originally received. It may have been unwrapped and the packaging used and cannot be damaged unless this was the case during shipping. The customer must return to its own charges with the product perfectly well packaged and protected. If the customer is not able to return the product received, in whole or in part, or only in deteriorated condition, he will be required to pay.

Please note : For reasons of hygiene, we do not refund never earbuds of headsets used in the user ear. If you want a refund, you must send us the headset not used in its original packaging and condition.